SHIPPING POLICY
​
Processing time:
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times:
North America: 1-3 business days
​
Please contact me if you have any problems with your order.
Email me Heather@FlickersWest.com , and please include your name and order number
RETURN & EXCHANGE POLICY
Return Policy
Last Updated January 20, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
Returns
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at Heather@FlickersWest.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:
Flickers West Candles & Crafts
Attn: Returns
RMA#
7325 Bridge Point Pass
Cincinnnat, OH 45248
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Exceptions
The following items cannot be returned:
-Personalized items
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please note
Sale items are FINAL SALE and cannot be returned.
Questions
If you have any questions concerning our return policy, please contact us at:
513-417-1980 or